Illness

Please reschedule your appointment if you are not feeling well. If you just got over something & are still coughing or sniffling, please reschedule or wait to book your appointment. We will be happy to serve you once you are back in good health.

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Payment

Full payment is due at the time of booking. Francette Beauty Empire does not accept health insurance.  ​

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Rescheduling & Cancellations

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Late Starts

Sessions must begin within 15 minutes of the scheduled appointment time. 

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Client Late

Francette Beauty Empire has the right to terminate the session once the 15-minute grace period has passed. No refund will be issued & payment may be applied to a future appointment at the discretion of Francette Beauty Empire.

 

Francette Beauty Empire Fault

A $20 fee will be refunded or subtracted from the balance of your next appointment. 

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Adding Extra Time During a Session

Massage

Up to 30 minutes of massage time may be added to a 60-minute massage during the session upon request & granted at the discretion of Francette Beauty Empire. Payment is due at the end of the service.

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Confidentiality

Francette Beauty Empire will not share any private identifying information about clients with anyone unless legally required to do so. Clients must submit a written request to obtain or share their own records.

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Scheduling

Appointments must be scheduled by the person receiving the service. The intake form must be completed by the person receiving the service.

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Hygiene and Sanitation

Due to the nature of massage, both the client and Francette Beauty Empire are expected to be freshly bathed. Free from odors and excessive perfumes in preparation for the appointment.  Mask is required in the waiting area.

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Francette Beauty Empire will report to each appointment in fresh professional attire and a mask while in your home. Masks are not required for clients during in-home & Offices sessions.​

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Fresh linens will be used for each client and laundered in hot water and dried on high heat after each use. The massage table and accessory equipment will be cleaned after each client using effective eco-friendly products. Use of antibacterial and antiviral cleaning products will only be used when necessary.

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Sexual Impropriety

Francette Beauty Empire will neither entertain nor engage in any sexual acts. Francette Beauty Empire reserves the right to terminate the appointment at any time if we feel uncomfortable. A refund will not be issued, and the client will not be able to book future appointments.

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Boundaries

As a client, you may: 

Decline touch to any area of your body at any time before or during the session

Dress down to your comfort level - we can work over any clothing

End a session at any time for any reason 

Request modifications during the massage

Express any feelings of discomfort during the appointment

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Francette Beauty Empire may end a session at any time if they feel uncomfortable or unsafe. This will be communicated to the client. A partial refund for any services not completed may be issued to the client depending on the circumstances.

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Draping

During the massage, only body parts that are currently being worked on will be uncovered. If you prefer those certain areas, not to be exposed, Francette Beauty Empire will be able to work over the sheet or you're clothing.